As Sales Director for DBfB Communications, my role entails focusing on increasing the sales performance and customer service year on year by not only understanding our own products and services but also understanding the technical aspects of our clients’ businesses. Our aim is double our annual turnover from our current position of £2.5m and increase profits and company size within 3 years. Our customers demand the highest level of knowledge and understanding as well as outstanding customer service from DBfB Communications.
As such, I am always seeking the same level of knowledge and service from any potential supplier and with that in mind, I am writing to endorse you and your company on both aspects of your trade.
I recently had to bring my son’s 13-year-old VW polo into you for repair. You not only identified the problem (bearing in mind that I brought it to you on a Saturday morning) quickly but also had the car repaired and on the road by 5.00pm on the SAME day.
This is outstanding performance by any means, especially since the motor trade is perceived to be “greasy” back street garages with “cowboy” mechanics that charge the earth or give overly complicated diagnostics. Your analysis was quick, to the point and great for money.
I am also impressed with your premises that have always been warm and inviting by you and your colleagues.
I am not one to put “pen to paper” unless I have received good value, good workmanship and excellent service and it is with great pleasure that I write to you to say that I experienced all three in one visit.
Thank you very much and please feel free to use this letter as a reference point for any potential clients and I will certainly be recommending you to anyone who requires a car service, MOT or repairs, including tyres.Pritesh Ganatra - DBfB Communications Back to top
I can highly recommend Alex at Service MOT Repairs Garage in Northampton as an expert for anything car related. He is very knowledgeable, trustworthy and customer service is top quality. I wouldn't use anyone else.Bob Allen Back to top
Fantastic service. Phoned with a suspected problem with my car and was asked to pop in so Alex could take a look. Problem confirm, he got the parts and fixed it while i waited. Will be booking service and mot here when it is due.Pam Mannell Back to top
This is the best garage I've ever used. I won't let anyone else touch my car now. Completely honest about what my car needs and they've never been wrong. Can't recommend the guys enough. Great garage in Northampton!Rory Miller Back to top
Fantastic service after going there Friday with a poorly heater. Kept the car all morning, ran it through diagnostic didn't find a problem checked it overall. Ok and has been since. Cost?? Not a penny. Certainly going to use them again.Senga Mcdowall Hughes Back to top
I just wanted to go on record with my sincere thanks for your speed and quality of service in my hour of need. My car had been making some horrific noises so I thought I’d give you a call and see what could be done.
The car was booked in at my earliest convenience, first thing next day and you called me within an hour me of me dropping the car off to explain what had gone wrong, what needed to be done and how much it would cost.
The work was carried out and I picked the car up the same day with a full detailed explanation that I was in fact an idiot who had completely worn down his brake pads!
I would have no hesitation in recommending Service MOT Repairs to friends and family.Thom Cosgrove - Redpalm Back to top
I live most of my working life on the roads covering around 1200 miles a week sometimes I can be in my car for more than 7 hours at a time, so my car needs to be reliable and comfortable. I have also taken an extended driving test and other further driver training, so it is imperative that my car needs to be safe and road worthy.
Alex Isherwood from Service MOT Repair also understands all of this.
Alex I cannot thank you enough for the massive amount of work you carried out on my car within such a fair budget. I will be recommending you to everyone I came into contact with because I feel our roads will be a safer place with Alex under the bonnet.Lee Sturgess - LSCD Ltd Back to top
Excellent service, did everything they could to make it easier for me to put my car in for service, advised me of any problems promptly and professionally. Highly recommended.Scott Austin Back to top
I have been to Service MOT Repairs garage in Northampton twice now, everyone there is really helpful and offer great service, Alex even showed me the old part, that he had to replace and couldn't have been more helpful, will definitely recommend them to everyone I know.Tracy Jackson Back to top
Excellent fast service, helped me out last minute. Deffo be back next month for the MOTSteph Arnold Back to top
Very professional - sticklers for detail - most highly recommended garage in Northampton- will definitely return and recommend to others.Chris Flatley Back to top
Recently I asked Alex to service my car and put everything right to make my car a safe one to drive. The company I used previously, never explained what was needed and serviced my car with a lot of if and buts. Two days later, warning lights appeared on my dashboard. I phoned the garage about this, and the engineer told me I need to go to a Mercedes dealer, as they do not have the computer equipment to cope with specialist cars. When I told Alex that I wanted a safe car to drive, with no if or buts, he took these words to heart and carried out a thorough investigation.
Alex quickly got to work on the car. About 5 hours later, he advised the car needed new brake discs, new engine oil, new filters, new handbrake cable and a number of other issues, which were important to make my car safe and efficient. He showed me all the parts he replaced and was concerned that the car filters had never been changed. A car can be a dangerous machine and it is important for owners to keep it safe to protect themselves as well as others. Alex carried out a thorough investigation and has given me the confidence to express my satisfaction. I therefore would have no hesitation in recommending Alex and his services to others.Jeff Callaghan - Newleaf Back to top
Thanks Alex for the great job that you did this morning replacing my car power outlet. As ever, great service, good value for money, and prompt completion of the work - meaning that I can get on with my day..... Highly recommend this garage in Northampton for all your vehicle's needsDee Cox Back to top
Been to this garage in Northampton twice now, fantastic service, picked me up to collect my car, can't fault the work done, dropped car off Saturday morning was ready by Tuesday, thank you Alex!Andrew Chance Hamilton Back to top
Today I broke down on the M6 not my fault I hasten to add!!! I phoned Alex who offered to stay open late to help me out! Just wanted to say a big thank you.Ann Brebner Back to top
I cannot recommend Alex Isherwood of Service MOT Repairs more highly when he rescued my car after it suffered and unscheduled electrical emergency. It was a Saturday, and the car was fixed without incurring any inconvenience to me.
I was impressed by the calm professionalism of the garage that I have now signed up for the Annual Service monthly payment plan.
Grateful thanks to Alex and his team at MOT Repairs.Ö-Sel Nyama - Enlightened Moves Back to top
Many thanks for servicing the air conditioning unit on my car. It certainly seems to be working more efficiently now. Also for then renewing the brake discs and pads. And more recently for carrying out an annual service and MOT. All this work was carried out at my convenience at a very competitive cost. I cannot be more pleased with your service generally. Therefore, I shall have no hesitation in recommending you to friends, family, customers and fellow networkers in the future.Martin Hanson - Appointed Representative of WPA Back to top
Car put through it's MOT - excellent work and customer service as always. Would not hesitate to recommend this Garage in Northampton. Thanks againJohn Fergusson Back to top